Refund policy

At Mart Indian Mall, we strive to provide our customers with high-quality Smart Home Gadgets that are reliable, innovative, and designed to make everyday life easier. We value your trust and want you to have a smooth and satisfying shopping experience with us.

This Return and Refund Policy explains the terms and conditions under which returns, replacements, and refunds are accepted. Please read this policy carefully before making a purchase. By placing an order on martindianmall.com, you agree to the following conditions.

1. General Policy Overview

We understand that sometimes a product may not meet your expectations, arrive defective, or simply not be the right fit for your needs. For such cases, we have developed a clear and customer-friendly return and refund process.

  • Products can be returned within 7 days of delivery under specific conditions (see section below).

  • Refunds are processed once the returned product passes inspection.

  • Certain items (like personal use electronics, hygiene-related gadgets, or customized orders) may not be eligible for return.

  • Customers are encouraged to inspect the package at the time of delivery and report any visible damage immediately.

2. Eligibility for Returns

A product will only be eligible for return if it meets the following conditions:

  1. Damaged or Defective on Arrival – If the item you received is physically damaged, defective, or not working as expected.

  2. Wrong Item Delivered – If the product you received is different from what you ordered (wrong color, wrong model, wrong product).

  3. Incomplete Product – If parts, accessories, or components are missing.

  4. Not Functioning Properly – If the gadget is not operating as described or has a technical fault.

  5. Eligibility Window – The return request must be initiated within 7 calendar days from the date of delivery.

Items Not Eligible for Return:

  • Products damaged due to misuse, negligence, or improper installation by the customer.

  • Items showing signs of physical damage after delivery (cracks, burns, water damage, etc.).

  • Products purchased under special clearance, promotional, or final sale categories.

  • Items that have been used extensively or show signs of tampering.

  • Any product that has missing original packaging, manuals, or accessories.

3. Return Process

To initiate a return, customers should follow these steps:

  1. Contact Us –

    • Email: martIndianmall@gmail.com

    • Phone: 9800026271

    • Address: Vill Khamarberia, P.O. Kashmoli, P.S. Joypur, Dist. Howrah, Pin – 711303

    Provide the following details in your request:

    • Order ID

    • Product name and model

    • Reason for return (with photos/videos if possible)

    • Proof of purchase (invoice or receipt)

  2. Approval of Request – Our customer support team will review the request and confirm eligibility. If approved, you will receive return instructions.

  3. Packing the Product – The item must be packed securely in its original packaging along with all accessories, manuals, and invoice.

  4. Shipping Back –

    • For defective or wrong products, we will arrange for a reverse pickup (where available).

    • If reverse pickup is not available in your location, you may need to ship the item back to our warehouse. In such cases, reasonable courier charges may be reimbursed.

  5. Inspection and Confirmation – Once we receive the item, our quality team will inspect it. Based on the inspection, the return or replacement will be approved.

4. Refund Process

Refunds will be processed only after the returned product passes inspection.

  • Refund Mode – Refunds will be issued to the original payment method (Credit Card, Debit Card, UPI, Net Banking, Wallet, etc.).

  • Processing Time – It may take 7-10 business days after approval for the amount to reflect in your account.

  • Shipping Charges – Shipping and handling fees are generally non-refundable, except in cases of wrong, defective, or damaged items.

  • Partial Refunds – In certain cases, a partial refund may be issued if:

    • The product is returned without original accessories/manuals.

    • The returned product shows slight usage but is still in acceptable condition.

5. Replacement Policy

Instead of a refund, customers may also choose a replacement under the following conditions:

  • The same item is available in stock.

  • Replacement is requested within the return window (7 days).

  • The product qualifies under the return eligibility criteria.

If a replacement is not available, a refund will be processed.

6. Cancellation Policy

  • Before Dispatch – Orders can be canceled within 12 hours of placing the order if they have not been shipped yet.

  • After Dispatch – Once the order is shipped, cancellation is not possible. However, you may initiate a return after delivery.

  • Refunds for canceled orders will be processed to the original payment method within 5-7 working days.

7. Damaged or Defective Products

If your product arrives in damaged condition, please report it immediately within 48 hours of delivery with supporting photos/videos.
We will arrange a replacement or refund at no extra cost to you.

8. Warranty and Service

  • Some Smart Home Gadgets may come with a manufacturer warranty. In such cases, after the return window has expired, customers may directly contact the manufacturer for warranty claims.

  • Warranty does not cover damage due to misuse, accidents, unauthorized repairs, or negligence.

9. Customer Responsibilities

To ensure a smooth return and refund process, customers must:

  • Keep the product in original condition until the return process is completed.

  • Provide accurate details when raising a return or refund request.

  • Retain the purchase invoice and packaging materials until the return/refund is processed.

10. Our Rights

Mart Indian Mall reserves the right to:

  • Reject a return if the product fails to meet the eligibility criteria.

  • Charge a restocking fee in case of missing packaging, manuals, or accessories.

  • Modify or update this Return and Refund Policy at any time without prior notice.

11. Contact Information

For any queries regarding our Return and Refund Policy, please contact us:

📍 Address: Vill Khamarberia, P.O. Kashmoli, P.S. Joypur, Dist. Howrah, Pin – 711303
📧 Email: martIndianmall@gmail.com
📞 Phone: 9800026271

Our support team is available Monday to Saturday (10:00 AM – 6:00 PM) to assist you.

12. Frequently Asked Questions (FAQs)

Q1. How many days do I have to return a product?
👉 You have 7 days from the date of delivery to initiate a return.

Q2. Will I get a full refund if I return the product?
👉 Yes, provided the item is unused, in original condition, and passes inspection. Shipping charges may be non-refundable.

Q3. How long will it take to get my refund?
👉 Refunds are usually processed within 7-10 business days after the returned product passes inspection.

Q4. Can I exchange my product instead of getting a refund?
👉 Yes, replacements are possible if the item is in stock and your request meets eligibility conditions.

Q5. Who pays for the return shipping?
👉 If the product is defective, damaged, or incorrect, we will bear the return shipping cost. Otherwise, the customer may have to bear the shipping charges.

Q6. Can I return used gadgets?
👉 No, products that have been extensively used, damaged, or tampered with are not eligible for return.

13. Legal Compliance

This Return and Refund Policy is governed by the laws of India. Any disputes arising shall fall under the jurisdiction of Howrah, West Bengal courts.

14. Final Notes

We at Mart Indian Mall are committed to customer satisfaction and transparency. Our Return and Refund Policy is designed to protect both our customers and our business while ensuring fairness.

By shopping with us, you acknowledge that you have read, understood, and agreed to this policy.