Terms of service

Last Updated: 03.09.2025 

Welcome to MartIndianMall.com (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, martindianmall.com, and the services, features, content, products, and applications offered (collectively, the “Services”). Please read these Terms carefully before using our website. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must stop using our Services immediately.

1. Introduction

MartIndianMall.com is an online marketplace specializing in Smart Home Gadgets and related accessories. Our mission is to provide customers with innovative, reliable, and affordable home automation solutions to make everyday life more convenient.

By using our Services, you confirm that:

  • You are at least 18 years old or have parental/guardian supervision.

  • You agree to comply with all applicable laws and regulations.

  • You agree to provide accurate and truthful information when using our website.

If you are accessing our Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2. Definitions

For the purpose of these Terms:

  • “Website” means martindianmall.com.

  • “Products” refer to the smart home gadgets and related items available for purchase on our website.

  • “User,” “You,” or “Your” refers to any individual or entity accessing or using our Services.

  • “Content” means all text, images, graphics, logos, product descriptions, videos, reviews, and other information displayed on our website.

3. Eligibility

You must be at least 18 years of age to use our Services. If you are under 18, you may only use our Services with the involvement and consent of a parent or legal guardian.

We reserve the right to refuse service, suspend accounts, or cancel orders if we suspect fraudulent activity, misuse of our Services, or violation of these Terms.

4. Account Registration

To access certain features, you may need to create an account. By creating an account, you agree to:

  • Provide accurate, current, and complete information.

  • Maintain the confidentiality of your login credentials.

  • Notify us immediately of unauthorized account access.

  • Accept responsibility for all activities conducted under your account.

MartIndianMall.com is not liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials.

5. Products and Services

We offer a wide range of Smart Home Gadgets, including but not limited to:

  • Smart lighting systems

  • Smart plugs and switches

  • Smart security devices (cameras, locks, alarms)

  • Smart speakers and assistants

  • Home automation tools

We strive to display product images, descriptions, and pricing as accurately as possible. However, we do not guarantee that product colors, features, or specifications will be identical to what you see on your device screen.

We reserve the right to:

  • Discontinue or update products at any time without notice.

  • Set quantity limits per order.

  • Refuse service or cancel orders at our discretion.

6. Pricing and Payment

  • All prices are listed in Indian Rupees (INR) unless otherwise stated.

  • Prices may change without prior notice.

  • We use secure third-party payment gateways for transactions.

  • Accepted payment methods include UPI, credit/debit cards, net banking, and other available options at checkout.

  • By placing an order, you authorize us and our payment providers to charge the specified amount for your purchase.

MartIndianMall.com is not responsible for any fees, charges, or exchange rates applied by your bank or financial institution.

7. Order Acceptance and Cancellation

When you place an order, you will receive an acknowledgment email. This does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order if:

  • The product is unavailable or out of stock.

  • There are pricing or description errors.

  • Payment authorization fails.

  • We suspect fraudulent or suspicious activity.

If we cancel an order after payment has been made, a full refund will be issued through your original payment method.

8. Shipping and Delivery

  • Orders will be shipped to the address provided at checkout.

  • Estimated delivery times will be communicated but are not guaranteed.

  • Delays may occur due to unforeseen circumstances such as logistics issues, weather, or holidays.

  • Shipping charges (if applicable) will be displayed during checkout.

Once products are shipped, risk of loss or damage transfers to you. If your package is lost or damaged in transit, please contact us immediately at:

📍 Contact Address:
Vill Khamarberia, P.O. Kashmoli,
P.S. Joypur, Dist. Howrah, West Bengal, 711303
📧 Email: martindianmall@gmail.com
📞 Phone: 9800026271

9. Returns, Refunds, and Exchanges

We aim to provide high-quality smart home gadgets. However, if you receive a defective or incorrect product, you may request a return or exchange within 7 days of delivery.

Conditions for returns/refunds:

  • Products must be unused, in original packaging, and accompanied by proof of purchase.

  • Certain items, such as clearance goods, consumables, and personalized items, may not be eligible.

  • Refunds will be processed within 7–10 business days after inspection.

Please refer to our Return & Refund Policy for full details.

10. User Responsibilities

By using our Services, you agree not to:

  • Use our website for unlawful or fraudulent purposes.

  • Interfere with the functioning of our Services or website.

  • Post false, misleading, or harmful content (e.g., reviews or feedback).

  • Attempt unauthorized access to our systems or other users’ accounts.

Violation of these obligations may result in termination of your access to our Services.

11. Intellectual Property Rights

  • All content on MartIndianMall.com, including logos, graphics, product images, text, and software, is the intellectual property of MartIndianMall or its licensors.

  • You may not copy, modify, distribute, sell, or reproduce any content without prior written permission.

  • Unauthorized use of our intellectual property may result in legal action.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services. These are provided for convenience only. We are not responsible for:

  • The content, privacy practices, or terms of third-party sites.

  • Any damage or loss resulting from your use of third-party services.

You should review the terms and privacy policies of third-party platforms before using them.

13. Limitation of Liability

To the maximum extent permitted by law:

  • MartIndianMall.com shall not be liable for indirect, incidental, or consequential damages arising from the use of our Services.

  • We do not guarantee uninterrupted, error-free, or secure access to our website.

  • Product usage and compatibility are the sole responsibility of the user. Always read instructions carefully before use.

14. Indemnification

You agree to indemnify and hold harmless MartIndianMall.com, its affiliates, employees, and partners from any claims, damages, liabilities, or expenses (including legal fees) arising from:

  • Your use of our Services.

  • Your violation of these Terms.

  • Your infringement of intellectual property or rights of others.

15. Disclaimer of Warranties

  • Products are provided “as is” and “as available.”

  • We do not guarantee that products will meet your specific requirements.

  • Any warranties, express or implied, are limited to manufacturer warranties where applicable.

16. Termination of Services

We reserve the right to suspend or terminate your account or restrict access to our Services if you violate these Terms or engage in harmful conduct. Upon termination, your right to use our Services will cease immediately.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in Howrah, West Bengal.

18. Changes to Terms of Service

We may update these Terms from time to time to reflect changes in our practices or legal requirements. Updated Terms will be posted on our website with the effective date. Continued use of our Services constitutes acceptance of the revised Terms.

19. Contact Us

For questions, concerns, or support regarding these Terms, please contact us at:

📍 MartIndianMall.com
Vill Khamarberia, P.O. Kashmoli,
P.S. Joypur, Dist. Howrah, West Bengal, 711303
📧 Email: martindianmall@gmail.com
📞 Phone: 9800026271